50 answers for private Riviera Maya tours

Yes. Our tours are arranged for your own party, not combined with unrelated travelers.

Yes. Speak directly with our family-run team using WhatsApp or the quote form, without a reseller.

Oscar and Judith are local certified guides behind Tours Aldea. Your assigned guide and the itinerary are confirmed before booking.

Send your preferred date as early as possible, especially during holidays. Availability is confirmed individually.

Tell us your interests, priorities, swimming comfort and pace. We will propose feasible options based on distance and site access.

You can request a tour for any group size. We quote based on the actual party and service required.

Yes. Share your dates and the activities you want; we will quote each day and explain the options.

Tell us your preferred language when requesting a quote. We will confirm the guide and language available for your date.

Early starts may be possible depending on pickup location, attraction opening times and availability.

Your request is not a reservation. We confirm availability, itinerary, total price and any deposit terms directly in writing.

The price varies by route, pickup, date, party size and included entrances. Request an itemized quote before booking.

Ask for a quote stating the currency and exchange-rate conditions. Do not assume an online example is a current offer.

We explain whether the price is for the full private group or per participant in each specific quotation.

The quotation lists exactly which tickets are included and which, if any, you pay separately.

Private transportation can be included according to the selected tour and departure point; check the written inclusions.

Inclusions vary across experiences. We identify meals, snacks and drinks specifically in your quote.

Where snorkeling is offered, we will state which equipment is provided and any applicable restrictions.

We work to provide clear, itemized prices and explain known exclusions and optional extras before confirmation.

Pickup outside standard service areas may change transport costs. We disclose any supplement in advance.

Available payment methods, deposit amount and conditions are confirmed in writing for each reservation.

Yes, this is a possible private itinerary from many Riviera Maya locations, subject to travel time, opening hours and availability.

Many families enjoy it. Tell us the children’s ages and heat tolerance so we can discuss an appropriate pace.

Yes, a Tulum and two cenotes itinerary is among the experiences you can request.

Yes, ask about Cobá and available cenote combinations; access and activity options depend on current site rules.

Ask us for a private Ek Balam itinerary and a quote reflecting travel time and entrance inclusions.

You can request an Akumal turtle experience. Wildlife sightings cannot be guaranteed, and local activity rules apply.

Please tell us before booking. We can discuss calmer alternatives where available, but never promise particular water conditions.

Ask about a Yal-Kú itinerary; access, activity rules and timing are confirmed for your date.

We recommend cenotes based on children’s ages, swimming ability, mobility and the nature of each venue.

Often yes, when distances and opening hours allow. We can help prioritize stops and provide a realistic schedule.

We can consider private mainland Riviera Maya tours for passengers who independently travel from Cozumel to Playa del Carmen, subject to schedule and availability.

No Cozumel pier pickup is offered or promised here. Guests must independently arrange the crossing to Playa del Carmen.

We will agree on a precise mainland meeting point in Playa del Carmen in writing after reviewing your arrival details.

Do not assume it is included. Your quotation will clarify whether any ferry transportation is included; ordinarily guests arrange their own crossing.

No. Tour duration, ferry operations, traffic and cruise schedules create uncertainty; we cannot guarantee a return to the ship.

Please share the cruise ship name, port date, scheduled arrival, all-aboard time, number of passengers and any ferry or mobility constraints.

Ferries are operated by independent providers. Delays or cancellations may change or prevent the mainland excursion; contact us immediately.

It is generally a long mainland journey. We assess each port call and may advise against it when the timing is too tight.

Depending on your available hours, a nearby cenote, cultural stop or shorter private activity may be more realistic than a distant archaeological site.

Tours Aldea is an independent local tour provider and does not claim cruise-line or ferry affiliation.

Many routes can be adjusted with breaks and a slower pace; tell us about any mobility limitations before confirming.

Please specify children’s ages and seat requirements. We must confirm suitable equipment and transport before booking.

Not necessarily. Some experiences offer non-swimming alternatives, depending on venue rules and itinerary.

We plan around site rules, conditions and the needs guests share. No outdoor or water activity can be guaranteed risk-free.

Describe walking limits, steps, boarding challenges or equipment needs; we will assess whether a particular itinerary is feasible.

Light rain does not always stop a tour. Safety, attraction access and the confirmed booking terms determine available options.

We explain the applicable cancellation and rescheduling terms before payment; they may depend on reserved services.

Contact us as soon as you know. We will assess availability and the applicable booking conditions, without promising a refund or reschedule.

Comfortable shoes, sun protection, water-related essentials when relevant and anything listed in your confirmation.

Complete the quote form with your date, guests, pickup location and preferences; choose email submission or open your prepared WhatsApp message.