Bookings

All experiences are private. Eligible online bookings are confirmed automatically after your 10% USD deposit is verified and the reservation is registered in our calendar. Check the confirmation shown on the payment return page. Customized requests require a written quote and separate confirmation.

Guests and family fares

Chichén Itzá + Ek Balam requires 6–10 passengers, including children. Groups with fewer than 6 passengers are not offered. Reef Snorkeling Puerto Morelos accepts personal quotation requests only; no online payment option is offered for that experience.

Minimum 2 guests aged 12+ paying the adult fare. Children aged 0–3 travel free; ages 4–11 are USD 100 each; ages 12+ pay the adult fare. Age is measured on the tour date. Maximum 10 passengers including all children. The adult price tier is based on the number of guests aged 12+. Published tours use the rates and inclusions shown on their pages. Customized itineraries and group sizes without a published rate require a written quote before payment. Please discuss child-seat and activity requirements with us.

Payments & deposits

Eligible online reservations use a secure Clip checkout for a 10% deposit in USD. Opening a checkout or returning from the payment provider does not by itself confirm payment or a reservation: payment must be verified and the booking registered in our calendar. If confirmation cannot be completed, contact us with your reference before paying again. Customized tours and manual payment arrangements require our separate written confirmation. The remaining balance is paid after the tour is finished, unless we clearly agree otherwise in writing.

Weather & safety

If Tours Aldea cancels your tour, or weather makes it impossible to operate the complete tour, you may choose another available date or a full refund of all amounts paid. Light rain alone does not automatically cancel an experience. If a single activity is affected, we discuss the proposed change and any price implications with you; no substitute activity is assumed without your agreement.

Changes & cancellations

Cancel at least 24 hours before your confirmed pickup time for a full refund of your deposit. Times are local to your pickup location. Send your cancellation through our published WhatsApp or email so we can acknowledge it in writing. Customer cancellations within 24 hours and no-shows are reviewed individually by Tours Aldea. Please contact us as soon as possible; we confirm the outcome of each refund request in writing. If Tours Aldea cancels or weather prevents operation of the complete tour, choose another available date or a full refund of all amounts paid.

Google Maps content

Google Maps features and review content are subject to the Google Terms of Service and Google Maps Additional Terms. Reviews are supplied by their authors and do not form part of our tour inclusions. The Google selection may not include every review; see Google Maps for all available comments.